'Just find me in the system!': Boomer refuses to share their name at the doctor's office to schedule an appointment, gripes about the receptionist's ability to search for their 'account' without any info

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  • 01
    She says 'I've been coming here for years my name is in the system.' Okay, that doesn't help as I don't magically know her name
  • 02
    Posted by u/anonymous_girl1227 1 day ago Boomer wouldn't give me their name for an appointment and got mad because I couldn't put them in. Boomer Story
  • 03
    I used to work at a doctor's office that catered to mostly boomers. One day a lady called me and asked for an appointment to see the dr on a certain day. The day was open so it was no problem. So
  • 04
    I ask the woman her name. She says 'I've been coming here for years my name is in the system.' Okay, that doesn't help as I don't magically know her name. So I said 'ma'am I need to look you up
  • 05
    so I can schedule you and I can't do that if I don't know your name' than she says 'I'm not comfortable giving you my name, just find me in the system!' I said 'ma'am it doesn't work like that, I need your name so I can schedule you'
  • 06
    boomer says 'oh my god this is stupid, I've been seeing the dr for years, just put me in!' Again I said I don't know your name and I cannot put you in if I don't know your name. This went on for 20 minutes until I finally said. 'Ma'am
  • 07
    I don't have time for this, either you can give me your name or im going to hang up. The boomer huffs and gives me her name. Easily found her and scheduled her. Like why is that so difficult? Ugh I hate boomers and old people in general.
  • 08
    Pinepark 1 day ago The "system" is me you old bat. I'm the system. JFC
  • 09
    Regular-Ordinary 9807 1 day ago I would have hung up 2 mins into that conversation. 4.6k Reply Share LeVelvet Hippo 1 day ago One warning and you're done.
  • 10
    samanime 23 hr. ago Exactly. "When you are ready to share your name, please call back and I'd be happy to schedule you." -click-
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    • DarkDigital 1 day ago Meanwhile when they call a place to firestart they always make sure to ask for the name of the person answering the phone, even if they already gave it. "Excuse me, your name again?" Then they throw a fit right on cue.
  • 12
    Smiley_goldfish . 1 day ago My former FIL used to write the person's name down at the beginning of the call and then use it a lot while complaining. "Okay, Gina, let me get this straight.."
  • 13
    And "I'm going to stop you right there, Edward.." ect. I used to think that he did it to make a personal connection. But now I think he did it to be intimidating or try to get his way more easily.
  • 14
    2eets 1 day ago Oh no this type is mad annoying, with people like this I always just start calling them their name back haha
  • 15
    Fauxjoo 1 day ago The amount of boomers that don't feel comfortable sharing personal information is insane. My wife is a customer service rep for an HVAC company and boomers will flat out refuse to provide VERY necessary details
  • 16
    to schedule appointments like name, address, card info for payments, etc. they don't dispatch technicians until the dispatch fee has been paid, and how the does the tech even know where they're going if they don't provide the address??
  • 17
    XBlackBlocX 1 day ago . The "security conscious Boomer" Venn diagram of "I'm not giving you my name, that's very invasive, you'll use it to run a scam on me!" and "Your company should know exactly who I am and where I live from the moment I called into your phone line" is a circle.
  • 18
    Arthur-Wintersight. 23 hr. ago Don't forget the third section for "buys gift cards for a stranger that called them on the phone" which perfectly overlaps with the other two.
  • 19
    cjgmioh 1 day ago Just tell her "ok, you're all scheduled. " when she asks for the date, tell her "I'm uncomfortable giving out that information. "
  • 20
    Arthur-Wintersight - 23 hr. ago "Unfortunately, that's protected by HIPAA, and I can't give that out to someone I don't know."
  • 21
    . Helpful Hour1984 1 day ago They don't understand technology, so "the system" to them is something akin to magic. Obviously, it's your job to wield that magic and your request was completely unreasonable. /s
  • 22
    Anton Olsen 1 day ago I work in IT and have had someone literally say: "can't you just wave a magic finger and find that out?" 259 Reply Share cat_like_sparky 1 day ago . Just fLick A SWITCH

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